TERMS & CONDITIONS
Customers who place an order with Libby Ferris Flowers whether in person, by telephone, by email or by using our Website agree to the following Terms and Conditions.
There are specific terms and conditions relating to Wedding and Corporate orders.
Payments may be made by cash, cheque or credit/debit card. Payment should be made at the time of ordering or before collection or delivery.
Online customers can make payment using any major credit or debit cards via a secure Paypal service. Your card details are not passed to any other third party.
In relation to on-line sales it must be noted that flowers are perishable goods and are therefore not included in the ‘cooling off’ period applicable to other goods under trading and consumer regulations. This does not affect other statutory rights of the customer.
This means that once placed, an order cannot be cancelled or the goods may not be returned.
We reserve the right to substitute flowers or products, if necessary, with an alternative of equal or greater value and quality.
Local same day deliveries can be arranged but only on orders received before 14.00 Monday to Saturday. Orders received after 14.00 will normally be delivered during the next working day. However, it may be possible to arrange a same day delivery for orders placed after 1400 but please call the shop for advice. Sunday and Bank Holiday deliveries can be arranged but only by special arrangement and subject to certain conditions.
We are unable to take timed deliveries but we will always make every effort to meet customer requests. We cannot guarantee exact times of delivery.
Between Christmas and the New Year holiday period please note the shop closure before placing your order.
At peak periods of the year, for example Valentine’s Day or Mother’s Day, delivery time might be outside normal working hours. At peak periods there might be a “cut-off” time for orders.
When placing an order for delivery it is essential that we are provided with correct addresses, postcodes and contact telephone numbers to ensure a prompt delivery with no errors. If a delivery is to a work place then the working hours of the recipient must be provided. Incorrect delivery information which results in a missed delivery may incur an extra charge for re-delivery.
Wedding work will be subject to delivery by prior arrangement and funeral work will be delivered approximately two hours before the funeral time.
All our orders are delivered ONCE. If the recipient is not at home when the driver calls we will try to leave the item with a neighbour providing they are willing to take responsibility for the delivery. A calling card will be posted through the recipient’s door to inform them where their delivery has been left.
If the driver is unable to leave the delivery with a neighbour the item is returned to the shop and a calling card is left informing the recipient to collect the item from the shop. If the recipient is physically unable to collect the item a new delivery date will be arranged with the recipient at Libby Ferris Flowers’s earliest convenience. Libby Ferris Flowers is not responsible for theft or damage of flowers, plants or sundries if left with a third party (i.e. reception desk, neighbour, etc.). We will not leave any flowers on the doorstep or in a porch unless instructed to do so by you but Libby Ferris Flowers is not responsible for any subsequent damage or theft in this case.
Funeral orders will be delivered at least two hours before the funeral time, to the funeral directors. Once the flowers are signed into the Funeral Directors, no responsibility is accepted by the florist for missing/ damaged flowers or missing cards.
Cancellation or changes
Orders may be amended or cancelled up to 24 hours prior to the delivery date. Cancellation or changes must be made by telephone to Libby Ferris Flowers.
Complaints or refunds / returns
Libby Ferris Flowers prides itself on its excellent reputation for customer satisfaction, and we want you to be satisfied with the product you receive. If you have any complaints with the product you have received, then please notify us within 48 hours with photographic evidence or please bring the items to the shop. We will investigate your complaint and when found to be genuine, a replacement, credit or refund will be given.
Libby Ferris Flowers can only access the necessary information to process your order, i.e. your name, address, telephone number and email address. We also have access to the recipient’s name, address and telephone number.
All information is stored and used in accordance with the Data Protection Act 1998 and is not passed on to any Third Party.
All Credit and Debit card information is used and accessible by Paypal only.